LCMedia AI Privacy Policy

LCMedia.ai is a service provided by LCMediaGroup ("LCMediaGroup," "we," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI voice agent integration system for websites and telephone lines, known as LCMedia.ai. By using our services, you agree to the practices described in this Privacy Policy.

Personal Information You Provide: We may collect personal information that you provide directly to us. This includes: - Contact details: first and last name, email address, phone number (mobile or landline), physical address, and similar information. - Business account information: If you represent a company or create a business account on our platform, we may request additional information through registration forms, such as company name, industry, representative role, business address, and billing details. - Interactions with the voice agent: When end customers interact with our AI voice agents (via phone or web widget), we collect the information you voluntarily provide during those interactions. For example, the voice agent may ask for your name, account number, or other relevant details. This information is stored in text (transcription) form and may include personal data you choose to share. - Forms and communications: We may also collect information through forms on our website, chat, or other channels. Business accounts are required to provide data via dedicated registration forms.

Automatically Collected Information: When you visit our website or use our online services, we may collect certain technical data automatically using cookies and similar technologies. This may include your IP address, browser type, operating system, device identifiers, language preferences, access dates and times, and activity logs.

Phone Call Data: When you interact with our voice agents via telephone, we may log data such as the calling number, call duration, and call recordings (where applicable). You will be notified in advance if a call is recorded, as required by law.

We use the collected information for the following purposes: - To provide and improve the service: We use personal data to operate LCMedia.ai and deliver the voice AI functionality. Data you provide helps tailor responses and improve user interactions. - Account management: For business accounts, we use the registration data to create and manage your account, authenticate your login, provide support, and process billing when applicable. - Communication: We may use your contact information to respond to inquiries, send confirmations, system alerts, or service updates. - Marketing communications (with consent): With your explicit consent, we may send newsletters or promotional messages via email or SMS. You can opt out at any time. - Personalization: We use collected data to personalize your experience (e.g., greeting you by name, remembering preferences). - Legal compliance and security: We process personal data to comply with legal obligations, respond to legal requests, enforce our Terms of Service, or detect fraud and abuse.

We do not sell or rent your personal information to third parties for marketing purposes. In particular, we do not share your mobile phone number with third parties or affiliates for marketing or promotional purposes without your explicit consent.

We may share information under the following circumstances: - Service providers: We share data with trusted vendors who assist us in operating the service. For example, we use ElevenLabs to generate AI voice responses. Voice data (text form) may be sent to ElevenLabs strictly for audio generation purposes. - Telephony/SMS providers: We use telecom APIs and messaging platforms to facilitate communication. These providers are contractually bound to protect your data. - Business transfers: If LCMediaGroup is involved in a merger, acquisition, or sale, user data may be transferred, subject to continued protection. - Legal obligations: We may disclose personal information as required by law or legal process. - With your consent: Any other sharing will only occur with your express consent.

We retain personal information as long as necessary to fulfill the purposes outlined above. - Account data is retained while your account remains active. Upon cancellation, we may retain some data for legal or operational purposes. - Voice interaction logs may be stored temporarily for service quality and training purposes, then anonymized or deleted. - If you request deletion of your data, we will honor it except where legally required to retain records.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These include data encryption (e.g., HTTPS/TLS), restricted access, and secure backups. However, no method of transmission or storage is 100% secure. We advise you to use strong passwords and practice caution.

You have rights regarding your personal data: - Access and correction: You can request a copy of your data or updates to it. - Opt-out from marketing: Unsubscribe from emails via links provided; reply STOP to SMS. - Deletion: Request erasure of your personal data. - Data portability and consent withdrawal: As applicable by law.

By providing your phone number, you consent to receive SMS and automated phone calls related to your use of LCMedia.ai. Message frequency may vary. Standard message and data rates may apply.

We do not share your phone number with third parties for promotional purposes.

Our services are primarily offered in the United States, and data may be stored or processed in the U.S. By using our services, you consent to such transfers. If we expand to other countries (e.g., the Dominican Republic), we will comply with local laws.

Our service is not directed to children under 13. We do not knowingly collect personal data from minors. If we become aware, we will delete such data promptly.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Material changes may be communicated via email or platform notifications.

For questions about this Privacy Policy or your data rights, contact us at: